11. Which of the following would be a logical first step in troubleshooting a PC?
A. Check the computer CMOS
B. Define the circumstances of the problem
C. Call the vendor
D. Define what applications are being used
E. None of the above
12. Which DOS driver is used to emulate expanded memory?
A. Himem.sys
B. EMM386.exe
C. Mem386.sys
D. Ramdrive.sys
E. None of the above
13. For a Macintosh to print successfully, the System Folder must contain:
A. File sharing software
B. A printer enabler
C. The apple Garamond font set
D. A printer driver
E. None of the above
14. Which component must be vacuumed or replaced during preventative maintenance on a laser printer?
A. Scanning mirror
B. Toner cartridge
C. Ozone filter
D. All of the above
E. None of the above
15. Which device uses a DMA channel?
A. Modem
B. Network Card
C. Sound Card
D. All of the above
E. None of the above